Free trials
If a free trial is offered, no subscription fee is charged for the trial period unless you explicitly purchase or activate a paid plan.
Subscription charges
Paid access covers the billing period stated at purchase. Cancelling stops future renewal where recurring billing is enabled; it does not automatically reverse a correctly processed current-period charge.
Eligible requests
- Duplicate charges or an amount processed in error.
- A paid service that could not be provisioned after reasonable troubleshooting.
- Any refund required by applicable law or an express written agreement.
How to request a review
Email support within seven days of the charge with the account email, client or shop name, payment date, amount and transaction reference. Do not send passwords, complete card numbers or other sensitive credentials.
Review and payment method
Approved refunds are returned to the original payment method where possible. Bank or provider processing times may apply after approval.
Third-party fees
SMS, email, domain, hosting, payment-gateway or other third-party charges are subject to the relevant provider policy unless A2Z Smart Bill collected the charge directly.
Statutory rights
This policy does not limit rights or remedies that cannot be excluded under applicable law.